no silly questions here
Questions, answered with care
Here's what people most often wonder before settling in. If your question isn't below, write to us. We answer everything.
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What exactly is Long Story Long?
A slow-living publication from two lifelong friends, Alex and Taylor. Long letters, voice notes, and travel tales from our corners of the world, sent monthly and free to read. It lives on Substack and lands in your inbox. RoHaus & Co. is the small Netherlands-based company behind it.
What do free subscribers get?
The monthly Tale (a long letter from us), From the Road postcards between issues, and audio teasers from the season. Free, always, straight to your email.
What do paid subscribers get?
Everything free readers get, plus the Cozy Corner Post audio season: a new audio letter every month with a printable PDF transcript, bonus behind-the-scenes tracks, monthly journaling prompts, and the full back library of past letters. Paid subscriptions switch on in October 2026.
What is Cozy Corner Post?
Our cozy audio ritual. Six monthly audio letters narrated by Nora Lou, on the first Sunday of every month from October 4, each with a printable PDF you can read along to or tuck into a journal. It began as a snail-mail season in 2025 (fifty subscribers stayed nearly to a person), and the paper version returns when the time is right. Meet the pilot season here.
What does pledging mean, and when am I charged?
A pledge saves your seat before paid subscriptions exist. You pick an amount and save your card, and nothing is charged today. When we turn on paid subscriptions in October, your pledge becomes a subscription automatically and Substack emails you the moment it does. You can change your mind anytime before then.
How much will it cost?
You set your own pledge amount, and we confirm season pricing when the doors open in October. Nothing converts above what you offered. If our price lands higher than your pledge, we ask first.
What is Paper Trails?
Fifty conversation cards in a travel-ready tin, made for tables, trains, and campfires. It launches on Kickstarter this September. Save your spot on the Paper Trails page and we'll write the moment it goes live.
Do I need a Substack account or the app?
No app needed. The letters arrive by email, and an account gets made from your email address when you subscribe or pledge. The app is nice for the audio, but never required.
Can I cancel? Can I gift a subscription?
Both, anytime. Subscriptions and pledges are managed from your Substack account with a couple of clicks, no questions asked. And yes, Substack lets you gift a paid subscription to someone you love.
Can we work together?
We'd love to hear from you. For consulting (trip planning, cozy spaces, brand work), visit Work with us. For collaborations, send us a letter. We answer everything.
