Refund Policy

At Sanctuary Studio, we want every Cozy Corner Post to bring comfort, inspiration, and joy. While we do our best to ensure each delivery arrives safely, we understand that issues may arise. Please review our refund and replacement policy below.

Damaged or Lost Deliveries

  • If your parcel arrives damaged, you are entitled to a free replacement or a refund for that specific month’s mailing.

  • If your parcel is lost in transit, we will gladly send a replacement at no cost.

Subscription Renewals and Cancellations

  • All subscriptions (monthly, 3-month, and 6-month) are set to renew automatically. Your card will be charged, and your subscription will continue unless you cancel.

  • If you do not want your subscription to renew, you may log in to your account and cancel at any time.

  • If your subscription has already renewed and you wish to cancel, you have 30 days to request a refund for any letters we have not yet mailed. After this period, we can cancel future renewals, but all remaining pre-paid letters will still be sent until the end of the term.

Non-Refundable Subscriptions

  • Multi-month subscriptions (3-month or 6-month) are non-refundable once they begin. You will continue to receive your monthly parcels until the term ends.

Address Errors or Changes

  • If you enter the wrong shipping address at checkout and your parcel has already been sent, you are not entitled to a refund. However, as a courtesy, we will resend your letters to the corrected address once updated.

  • It is the customer’s responsibility to notify us of address changes or to update their account. We will resend letters to a corrected address going back up to 60 days. Any parcels mailed before that period are not eligible for refund or resend.

Cancellation Confirmation

  • When you cancel through your customer dashboard, you will receive an email confirmation of your cancellation.

  • If you request cancellation via email, we will confirm your account status in writing.

  • If you are still being charged, this means your subscription was not fully canceled. Please check your dashboard or reach out to us for support.

Contact Us

For help with cancellations, refunds, or replacements, please reach us at:
📧 cozycornerpost@gmail.com

We aim to respond to all customer inquiries Monday through Friday, 9am to 5pm EST.